The integrity and honesty of estate agents has been a hot topic for a long time. Bad press has labelled estate agency as one of the most distrusted professions, next to politicians and car salesmen! I would put money on the fact that either you or someone you know has a negative story to tell about an estate agent, and I bet you’re nodding along right now while recounting the story in your mind.
House buying and selling is already a stressful process for some and we know every customer wants a transparent and efficient service during this time!
At Four Walls Online we care about you just as much as selling your home and offer services where the customer is at the heart of everything we do. But what does that mean in practice?
Part of Cadwyn Housing Association
Being part of Cadwyn means we adhere to the same vision, mission and values and are regulated by Welsh Government. Cadwyn has been serving Cardiff for 50 years, meaning you benefit from all this experience. To read more about Cadwyn visit www.cadwyn.co.uk
We embed high standards, we are Propertymark Accredited and a member of the Property Ombudsman meaning we do things right!
The Feel Good Factor
Giving something back makes you feel good, right?
As part of Cadwyn we are a not-for-profit estate agency so your hard earned money doesn’t line a big corporate’s pocket or go towards flashy cars and offices. All the profit we make goes back into the community, like building new affordable homes. Also, all our staff are not commission based meaning they don’t need to do the hard or pushy sales tactics so they get a bigger bonus – they are working for you and with you, always! An ethical estate agent, you could say!
Tailored and Personal Customer Packages
We all have different needs and wants when it comes to services; this is why Four Walls Online offers a variety of different packages to cater for personal preference.
If you want to take full control of the sales process then choose our Build Your Own package, you can cut out the middle man (the estate agent) but still benefit from the marketing including Rightmove and Zoopla to maximise the sale, or if you want us to do the bits you don’t like such as viewings or sales progression then that’s ok too – just choose one of our flexible add-ons.
If you’d prefer to pass all the hassle over to us then we have the Four Walls Complete package and trust us to have your best interests at heart.
Flexibility – we work around your lifestyle and needs
We know time is precious and life is busy that’s why we will make the sales process easy and convenient for you.
Our sales negotiator will listen to your wishes and ensure that we adhere to it. If you only want viewings on a Saturday when you’re out with the kids or evenings when you’re at work or between certain times so you can get the dog out for a walk or if you want any viewers to remove their shoes before entering your home, it’s all fine; we are here to make it as stress free as possible.
Communication in a way that works for you
Simple – tell us what you want;
- Do you want to be called after every viewing?
- Do you want weekly updates on a Friday at 3pm?
- Do you only want us to text/email during the day because you’re in work and can’t be disturbed
Whatever you want we will build it into your package and accommodate (within reason – we may need to draw the line at calls any time of night, our staff need their beauty sleep after all!)
Dedicated mobile number so we are never out of office
You know the situation – you can’t get hold of the person dealing with your case or you get through to someone who knows nothing about it and you have to explain the full story – again! Frustrating is an understatement.Because we are small we can offer the personal touch, our staff give customers their direct mobile numbers meaning you can get hold of them at any time. If they’re busy you can leave a message and know it’s going to be picked up by them personally. How many times have you been given that as an option?! Not many I’d wager!
We believe this is what make us unique, but how do you know we are what we say we are? That’s why we offer the “Between Us and these Four Walls Guarantee”. Before you appoint us as your agent, we can give you a list of current/past customers; you can contact any one of them and find out what real people think and whether we are the right agent for you.
To book in your free market appraisal click here or to speak to one of the team call 029 2043 4444